Delivery Info

Delivery Update – 21st April 2020

Dear customers,

Hidden Desires Ltd is still open, but we want you to know that your order may arrive a little later than expected.

We continue to follow government advice and have implemented a range of new policies to help protect our team while they work hard preparing orders for dispatch.

One of these rules is that staff must always remain at least 2 metres apart. We’ve also created new picking and packing stations in other areas of the warehouse, so that we can operate this distance policy even more effectively.

These policies do mean we are unable to process orders as quickly as normal, but they are crucial for the safety of our team, which remains our priority.

Thank you in advance for your patience and understanding if your order takes a little longer to arrive.

As always, our Customer Care team are ready to help answer any queries and can be reached by emailing hiddendesires@gmail.com

Please stay safe, stay at home, and thank you for your support.

Fast, Tracked And Discreet Delivery At Hidden Desires Ltd

Please note that a ‘working day’ is Monday to Friday inclusive. 95% of Royal Mail Tracked 48 deliveries are delivered within 2 working days. 95% of Royal Mail Most tracked 24 deliveries are delivered within 1 working day but a small percentage will take slightly longer. Special Delivery orders are guaranteed to arrive within 1 working day.

We are a UK-based company and there are a number of national Bank Holidays throughout the year. Should your order be placed over a Bank Holiday, your items will be dispatched the following working day. While we always strive to deliver your order on time, Bank Holidays may cause a delay in the dispatch and arrival of your purchase. Should you wish to confirm when UK Bank Holidays are, please do not hesitate to get in touch with our Customer Care team.

UK Delivery Options

Royal Mail Delivery Options

We aim to dispatch all Royal Mail Tracked 24 and Tracked 48 deliveries on the day of ordering, if placed before 7pm Monday to Friday and all Special Delivery orders on the day of ordering if placed before 6pm Monday to Friday. After these times your order will be dispatched on the next working day.

Please note that these parcels take between 1 to 3 working days to arrive so please take any Bank Holiday days into account when planning your order. All orders placed after 7pm on a Friday will be dispatched on the next working day the following week. *Delivery is not guaranteed and is dependent on the Royal Mail.

To keep you informed on the progress of your delivery, you will receive SMS / email updates from Royal Mail as your package makes its way to you. These alerts are automatically sent by Royal Mail and won’t be seen by anyone other than the recipient. 

Please use your tracking code on the Royal Mail Website to view the shipping progress of your order. 

Royal Mail Tracked 24/48 Delivery takes 1 working longer to the following locations: 
Scottish Highlands: AB31, AB33-38, AB44-56. FK17-99, G83, IV1-28, IV30-39. KW1-14, PA21-33. PA35-40, PH18-26, PH30-42

Discreet Billing and Packaging

Your privacy is of the utmost importance to us. Our delivery service is 100% discreet. All orders are shipped in plain packaging i.e. plain brown boxes or padded envelopes for smaller items. The name Hidden Desires Ltd will not be displayed anywhere on the packaging. No reference to the items contained in the parcel will be found on any of our outer packaging.

The Republic Of Ireland Delivery Options

Delivery to the Republic Of Ireland costs £6.99. This will take an estimated 3-5 working days to arrive. 

European Orders – £7.99 Per Order

Each item sent to any EU country will be charged at £7.99 (per order). European orders usually arrive within 5 to 10 working days.

Please note that European orders under the value of £40 will not be sent by tracked delivery. Any orders over £40 will be sent by tracked delivery.

Please note due to weight limitations some items may not be available on this service.

USA and Worldwide Orders – £10.00 Per Order

Each item sent to anywhere outside the EU will be charged at £9.99 (per order). USA and Worldwide orders usually arrive within 10 to 15 working days.

Please note that International orders under the value of £40 will not be sent by tracked delivery. Any orders over £40 will be sent by tracked delivery.

Please note due to weight limitations some items may not be available on this service.

Import Duties & Taxes

If you order products from Hidden Desires Ltd for delivery to an international destination, your order may be subject to import duties and taxes. These are applied when your order reaches the destination country. Please note that we have no control over these charges and the amount cannot be predicted.

You are responsible for payment of any such import duties and taxes. For further information, please contact your local customs office.

You must comply with all applicable laws and regulations of the country for which the order is destined. We will not be liable or responsible if any such law is broken.

Hidden Desires Ltd – Realistic Sex Dolls

DELIVERY POLICY: Due to the size and weight of this product, it will be sent via courier/freight service from UK stock. Orders received and processed before 4pm (Mon – Fri) will be shipped the same day on a one working day service. This does not include weekends / bank holidays. Orders placed after 4pm Friday will be shipped for the following Monday

At the moment we can only offer UK Delivery for this item.

Should your delivery address not be on the ground floor, we advise that you contact our Customer Care Department prior to ordering, to discuss delivery.