At Hidden Desires Ltd, we want you to be happy with your purchases so we offer a free 365 day refund or exchange policy for all unopened and unused items. Plus, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us completely free for a full refund or exchange.
Simply fill in the returns form Download your Free Returns Form from Here and package all your items safely before returning it to us.
We highly recommend obtaining a free proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back at the warehouse. Don’t forget to hold onto this until we’ve processed your refund or replacement.
Unfortunately there are some items that cannot be returned unless faulty:
Sex Toys, Jewellery and Condoms.
Ball Gags, Collars, Wrist Cuffs, Ankle Cuffs, Blindfolds and Feather Ticklers.
Lingerie cannot be returned if damaged or worn.
Knickers and opened packs of Hosiery.
Gift Vouchers are non-refundable and cannot be exchanged for cash.
Please follow the care instructions that come with your pieces as we will not return items which have been damaged due to improper Care.
Hidden Desires Ltd reserve the right to refuse refunds on any items we deem to have been worn or damaged.
Please note that we do not cover faults caused by accident, neglect, misuse or normal wear and tear.
When Returning An Order:
Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to call our Customer Care team beforehand as some items may have remotes or battery compartments that have a trick to them!
You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
If you have used the item, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense.
When ordering lingerie you are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange. Don’t forget to retain the original packaging otherwise, we will not be able to accept your return.
As soon as we have received your returned parcel we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality, will be much faster. If you would like to check on the status of your returned parcel please contact www.hiddendesiresltd.com with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.
Premium Latex ‘Non Rip’ Guarantee: All Hidden Desires Ltd branded premium latex clothing comes with a non-rip or tear guarantee. We will replace the item or refund your order if you do manage to rip your clothing during normal wear. Please contact us first before returning any latex items. In order to help us investigate any issues with this range we may ask for more information as to how the latex became damaged- please don’t be offended, it just helps us to make sure it doesn’t happen again!
If you have any further questions or would like assistance, please contact us at ww.hiddendesiresltd.com or by giving us a call on 0333 224 8651 (Monday-Friday 9am- 5:30pm) and we will be happy to help you further.
This returns policy does not affect your statutory rights.
Download Returns Form
Hidden Desires Ltd – Realistic Sex Dolls
A 20% restocking fee will be applied for any returned doll. If a doll has been used in any way or cannot be repackaged a refund will not be given. The doll must be returned free of marks or tears, in the original packaging with all accessories and be in resalable condition.
If a fault is reported on a sex doll that has been used, we will investigate the evidence provided and reserve the right to offer a replacement, not a refund. If not in stock, the replacement doll will be ordered from the manufacturer and we will advise the date when it will be ready to dispatch to the customer, which may be several weeks.
Sex Dolls will not be replaced for tears or any cosmetic damage that may have been caused from use.
Customers are liable for the cost of returning a doll to Hidden Desires Ltd. In the event of a cancellation or return, the postage costs may be claimed back from any monies paid by the customer.